Accessibility
Statement

Our commitment.

Extreme Hail & Collision is committed to making our website and our shop usable by everyone, including people with disabilities. Someone with a hail-damaged car needs an estimate and a repair date, and getting those should not depend on how well a person sees a screen or handles a mouse. We treat accessibility as part of doing the job right, not as a legal checkbox.

This statement covers extremehailcollision.com and all of its pages.

The standard we build to.

We build and maintain this site against the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. WCAG 2.1 AA is the benchmark most commonly used to measure whether a website meets the expectations of the Americans with Disabilities Act, and it is the standard referenced by Section 508 of the Rehabilitation Act.

We consider the site substantially conformant with WCAG 2.1 Level AA: the guidelines are met across the site, with the exceptions noted under known limitations below. Conformance is self-assessed. We review the pages ourselves against the success criteria, using both automated checks and manual keyboard and screen reader testing, rather than relying on a scanning tool alone.

What we have done.

Concretely, on these pages:

• Keyboard access throughout. Every link, button, form field, menu, FAQ toggle and dialog can be reached and operated with a keyboard alone, in a logical order, with a clearly visible focus outline. Nothing traps focus.
• A skip link on every page, so keyboard and screen reader users can jump past the navigation straight to the main content.
• Real structure. Headings run in order and describe the content under them. Pages use proper landmarks for navigation, main content and footer, so a screen reader can move by section instead of reading line by line.
• Text alternatives. Images have alternative text that says what matters about them, decorative graphics are hidden from screen readers rather than announced as noise, and before-and-after repair photos are labeled so the pair makes sense out of order.
• Contrast. Body text meets at least a 4.5 to 1 contrast ratio against its background, and large text and interface controls meet at least 3 to 1, including on the dark footer and dark call-to-action panels.
• Zoom and reflow. The layout reflows without losing content or requiring horizontal scrolling at 200 percent zoom, down to a 320 pixel viewport width, and on a phone in either orientation.
• Forms that explain themselves. Every field has a real label tied to it, required fields are marked in text and not by color alone, error messages say what to fix in words, and the estimate form tells you in plain language what happens to your information after you send it.
• Touch targets. Buttons, phone links and menu controls are at least 44 by 44 pixels, so they can be hit without fine motor precision.
• Motion respect. The scrolling notice bar and every animation stop for visitors whose device asks for reduced motion. Nothing on the site flashes, auto-plays audio, or moves in a way that cannot be stopped.
• Nothing depends on color alone. Status, links and required fields are all distinguishable without seeing color.
• The cookie dialog is accessible too. It announces itself as a dialog, takes focus when it opens, keeps focus inside while it is open, closes with the Escape key, and returns focus to where you were.
• Plain language. We write like a shop talking to a customer. No jargon where a normal word works, and the important parts of every page are near the top.

Assistive technology.

The site is intended to work with current versions of the common combinations, including NVDA and JAWS with Windows browsers, VoiceOver on macOS and iOS, TalkBack on Android, Dragon voice control, browser zoom, operating-system text sizing, high-contrast and dark modes, and switch or keyboard-only navigation. We test the pages we change with a keyboard and with a screen reader before publishing them.

If your setup does not work well here, that is useful information and we want it. Tell us what you use and what happened.

Known limitations.

We would rather name the gaps than pretend there are none.

• Google Maps embed. The map on our contact section comes from Google and we do not control what it exposes to a screen reader. Every page that shows it also gives the full street address in text and a link that opens directions, so no information is only available inside the map.
• Google review widget. Our reviews are pulled in live from Google by a third-party widget, and its markup is theirs, not ours. The overall rating, the review count and a link to the full review list are in plain text next to it, and we can read any review to you on the phone.
• Customer-submitted photos. Photos customers send us of their own damage may reach us without a description. Photos we publish ourselves get alternative text before they go up.
• PDF documents. If we ever post a PDF estimate example or warranty document, it may not be fully tagged. Ask and we will send you the same content as plain text or read it to you.

We are working with our vendors on the first two, and we will update this section as it changes.

Getting service another way.

Nothing about this business requires you to use the website. If the site is not working for you, or you would simply rather talk to a person, you can do all of it by voice:

• Get a damage estimate over the phone or in the shop
• Start and manage an insurance claim, including the paperwork, with us doing the filing
• Book a drop-off, arrange towing, and set up a rental
• Get repair status updates by phone call instead of text or email
• Have anything on this site, including this statement and the privacy policy, read aloud to you
• Have documents sent in large print, or in a plain-text email that works with a screen reader

Call (469) 777-6701 during shop hours: Monday to Friday 9:00a to 6:00p, Saturday 10:00a to 1:00p. There is no charge and no difference in service or pricing for handling things this way.

The shop itself.

Our building at 1101 Ohio Dr #111 in Plano has accessible parking near the entrance and a step-free way in. If you need help getting from your vehicle to the office, or you would like us to come out to your car to write the estimate, call ahead or ask at the door and someone will come out. If getting to us is the obstacle, ask about pickup and delivery.

Tell us about a barrier.

If something on this site is in your way, we want to know, and we will fix it. You do not need to explain the technical problem or use the right terminology. Telling us which page you were on and what you were trying to do is enough.

What happens next: we aim to acknowledge you within 14 days. We will tell you what we found, what we are going to do, and roughly when. Straightforward fixes usually go up sooner than that. If a fix depends on a third-party vendor, we will say so plainly and give you a working alternative in the meantime rather than leaving you waiting.

If you are not satisfied with how we handled it, ask for the owner directly. A person at the shop reviews every accessibility report. It does not go into a ticket queue somewhere.

How we keep it up.

Accessibility is ongoing work, not a certificate we hang on the wall.

• We check accessibility whenever we change a page, before it goes live, with a keyboard and a screen reader as well as automated tools
• New pages, including storm-event and city pages, are built from templates that already carry the skip link, landmarks, contrast and focus behavior described above
• We review the whole site at least once a year, and after any redesign
• Accessibility is part of what we ask of vendors before we add anything third-party to the site
• Every report from a visitor gets read and acted on

This statement was last reviewed on August 30, 2026, and reflects the site as published on that date.

Contact us.

For anything about accessibility, or if you need help with an estimate or a repair by phone:

Related: our privacy policy explains what we do with the information you send us, and our terms of service cover repairs and warranty.