Terms of
Service

Who we are.

Extreme Hail & Collision LLC is a family-owned auto body, paintless dent repair, and collision restoration shop in Plano, Texas. We are an independent shop. We are not a direct repair program shop for any insurance carrier. We work for you, not your insurer.

These terms apply when you use this website, when you contact us, and when you have work performed at our shop.

Evaluations and estimates.

Free evaluation. Walk-in damage evaluations are free. No appointment needed. Most take 10 to 15 minutes. An evaluation is a visual walk-around and a conversation, not a written estimate.

Estimates are preliminary. No estimate written before disassembly is final. Hail damage, collision damage, and structural damage routinely hide behind panels. When we find additional damage, we document it and file a supplement with your carrier before performing the additional work. You'll be told, and additional work will be authorized before it happens.

Website content. Pricing, service descriptions, and turnaround times on this website are general information. They are not a quote and not an offer. Your actual scope and price come from your written estimate.

Authorizing repairs.

We don't begin work without your written authorization. Signing a repair authorization means:

• You own the vehicle or are authorized to have it repaired
• You authorize us to perform the work described and to operate the vehicle for testing, alignment, and moving it around the property
• You authorize us to order parts and arrange sublet services necessary to complete the repair
• You accept responsibility for payment as described below

You choose the shop. Under Texas law, you have the right to select the repair facility for your vehicle. No insurance carrier can require you to use a specific shop.

Insurance claims.

We'll work directly with your carrier and adjuster, document the damage, submit supplements, and push for a scope that puts your vehicle back the way it was. We do that as hard as anyone in the business.

What we can't do is control your carrier. We do not guarantee that any insurer will approve any estimate, any supplement, any part, or any repair procedure. If your carrier refuses to pay for a necessary operation, we'll tell you, we'll document it, and you'll decide how to proceed.

You are responsible for the bill. Your agreement with us is separate from your agreement with your insurance company. If your carrier pays less than the repair cost, underpays a supplement, or denies the claim, the balance is yours.

Deductibles. Your deductible is your responsibility and will be collected. Texas law prohibits a repair facility from waiving, rebating, or absorbing an insurance deductible, and we don't do it.

Parts.

We use OEM, aftermarket, reconditioned, or used parts depending on what your repair calls for, what your policy covers, and what your carrier approves. We'll tell you what's going on your vehicle. If you want OEM parts your carrier won't pay for, you can elect to cover the difference.

Parts carry the manufacturer's warranty, not ours. Our warranty covers our workmanship.

Payment.

Payment in full is due at the time of pickup unless we've agreed otherwise in writing. That includes your deductible, any betterment, any customer-elected upgrade, any amount your carrier denied, and any balance remaining after an insurance payment.

If an insurance check is issued jointly to you and the shop, or issued to you directly, you agree to endorse and deliver it to us for the covered repair.

Unpaid balances. Under Texas Property Code Chapter 70, we hold a possessory lien on a vehicle for the amount owed on the repair. We are not required to release a vehicle until the bill is paid, and we may pursue our lien rights under Texas law on unpaid accounts.

Picking up your vehicle.

We'll call you the moment your vehicle is ready. Please pick it up promptly.

Storage. Vehicles left more than three business days after we notify you the repair is complete may accrue storage charges at our posted daily rate. Storage charges also apply to vehicles left on the property after a customer declines repairs or an insurance claim is closed without repair.

Abandonment. A vehicle left on our property without payment or contact may be treated as abandoned and handled under applicable Texas law.

Personal property. Please remove your belongings before drop-off. We are not responsible for personal property left in a vehicle, including electronics, tools, documents, and aftermarket accessories.

Warranty.

We warrant our workmanship for as long as you own the vehicle. If our work fails, bring the vehicle back and we'll make it right.

What the warranty doesn't cover:

• Parts, which carry their own manufacturer's warranty
• Damage from a new accident, new hail event, road hazard, or vandalism
• Normal wear, fading, or environmental damage
• Rust or corrosion that existed before the repair
• Work performed by another shop on the same area
• Repairs the customer or the insurer directed us to perform against our recommendation
• Repairs where the customer declined a necessary operation

The warranty is to the original customer and does not transfer with a sale of the vehicle.

Text messaging.

Photos of your vehicle.

We photograph vehicles before, during, and after repair as part of documenting the job and supporting your claim. We may use repair photos in our gallery, on social media, or in advertising. We do not publish license plates, VINs, or customer names. If you'd rather we didn't use photos of your vehicle publicly, just tell us and we'll leave it out.

This website.

The content, photos, logo, and design on this site belong to Extreme Hail & Collision LLC. Don't copy or republish them without permission.

The site is provided as is. We work to keep it accurate, but we don't guarantee it's error free or always available. Links to other sites are for convenience, and we're not responsible for their content.

Limits.

To the fullest extent Texas law allows, Extreme Hail & Collision LLC is not liable for indirect, incidental, consequential, or punitive damages, including lost time, lost income, rental costs, or loss of use, arising from a repair or from use of this website. Our total liability for any claim will not exceed the amount you paid us for the repair at issue.

Nothing in these terms limits liability for gross negligence, willful misconduct, or anything else that cannot be limited under Texas law.

Texas law.

These terms are governed by the laws of the State of Texas. Venue for any dispute is in Collin County, Texas.

Changes.

We may update these terms. The current version, with its effective date, is always posted here. The terms in effect when you authorized your repair govern that repair.

Contact us.